Akriti Ophthalmic Pvt Ltd – Global Leader in Ethical Eye Care Innovation
🛒 Ordering & Product Information
Q1. What products are available on Akriti’s e-commerce platform? We offer a curated range of ophthalmic devices, prosthetic eyes, surgical accessories, and smart technologies developed for global compliance and patient safety. Each product listing includes regulatory status, IFU details, and compatibility specifications.
Q2. How do I place an order? Simply browse our product catalog, select your items, and proceed to checkout. For bulk orders, distributor pricing, or clinical onboarding kits, please contact our support team directly.
Q3. Are Akriti products FDA, CE, or CDSCO approved? Yes. Our products are developed in strict adherence to international regulatory frameworks including FDA (USA), CE (EU), CDSCO (India), and LATAM-specific guidelines. Regulatory status is clearly indicated on each product page.
Q4. Can I request customized prosthetic eyes or clinical kits? Absolutely. We specialize in personalized prosthetic solutions and batch-wise clinical kits. Please use the “Custom Request” form or contact our team for tailored specifications.
🌍 Shipping & Delivery
Q5. Do you ship internationally? Yes. Akriti Ophthalmic ships globally through secure, compliant logistics partners. Delivery timelines vary by region and regulatory clearance.
Q6. How long does delivery take? Standard delivery within India takes 5–7 business days. International orders may take 10–15 business days depending on customs and documentation.
Q7. Can I track my order? Yes. Once your order is dispatched, you’ll receive a tracking link via email or SMS.
📄 Documentation & Compliance
Q8. Where can I find Instructions for Use (IFU) and sterilization details? Each product page includes downloadable IFU documents, sterilization compatibility tables, and regulatory classification summaries.
Q9. Are your devices compatible with hospital sterilization protocols? Yes. Our devices are validated for multiple sterilization methods including EO, gamma, and autoclave, with material compatibility clearly documented.
Q10. Do you provide onboarding materials for distributors and clinicians? Yes. We offer audit-ready onboarding kits, training leaflets, and multilingual documentation tailored to your region.
🧾 Payments & Returns
Q11. What payment methods are accepted? We accept major credit/debit cards, UPI, bank transfers, and international payment gateways. Institutional purchase orders are also supported.
Q12. What is your return policy? Returns are accepted within 14 days for unused, unopened products. Customized prosthetics and sterile items are non-returnable unless defective.
Q13. How do I request a refund or replacement? Please contact our support team with your order ID and issue details. We’ll guide you through the resolution process.
🧠 Support & Contact
Q14. How can I contact Akriti for technical or clinical support? You can reach us via the “Contact Us” page, email, or WhatsApp. Our team includes certified ocularists, regulatory experts, and clinical advisors.
Q15. Where are Akriti’s offices located?
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India HQ: M34–M36, Medical Devices Park, Sultanpur, Hyderabad – 502319
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USA Office: 401 Ryland St, Ste 200a, Reno, NV 89502
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Smart Technology Partner: 12325 Lake Shore Blvd, Cleveland, OH 44108