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Refund & Cancellation Policy

Akriti Ophthalmic Pvt Ltd
Effective Date: 28 December 2025

 1. Overview

This Refund & Cancellation Policy outlines the terms under which orders placed with Akriti Ophthalmic Pvt Ltd(“Akriti,” “we,” “our,” or “us”) may be cancelled or refunded.
Due to the specialized and regulated nature of our ophthalmic devices, prosthetic solutions, and biologic products, certain restrictions apply.

 2. Order Cancellation Policy

2.1 Cancellation Before Dispatch

  • Orders may be cancelled within 24 hours of placement, provided the product has not yet entered processing or manufacturing.
  • Custom-made products (e.g., ocular prostheses, personalized devices) cannot be cancelled once fabrication has begun.

2.2 Cancellation After Dispatch

  • Orders that have already been shipped cannot be cancelled.
  • Refusal to accept delivery will be treated as a non-refundable event, and additional shipping or return charges may apply.

 3. Refund Policy

3.1 Non‑Refundable Products

Due to hygiene, safety, and regulatory compliance, the following items are strictly non‑refundable:

  • Custom ocular prostheses
  • Patient‑specific devices
  • Sterile ophthalmic products
  • Biologic materials (e.g., amniotic products)
  • Opened or used medical devices
  • Products damaged due to mishandling by the customer

3.2 Refund Eligibility

Refunds may be issued only in the following cases:

  • The product delivered is incorrect or not as per the confirmed order
  • The product is damaged during transit (with valid proof)
  • The product is defective due to manufacturing issues

3.3 Refund Process

  • Refund requests must be submitted within 48 hours of receiving the product.
  • Customers must provide:
    • Order number
    • Photographs/videos of the issue
    • Description of the problem
  • Once approved, refunds will be processed within 7–14 business days to the original payment method.

 4. Return Conditions

Returns are accepted only if:

  • The product qualifies under the refund eligibility criteria
  • The product is unused, unopened, and in original packaging
  • All accessories, documentation, and labels are intact

Unauthorized returns will not be accepted.

 5. International Orders

For international shipments:

  • Customs duties, import taxes, and clearance delays are beyond our control and not refundable.
  • Returns due to regulatory restrictions in the destination country are not eligible for refunds.

 6. Replacement Policy

If a product is eligible for replacement:

  • A replacement will be shipped after verification of the issue.
  • In cases where replacement is not possible, a refund may be issued at Akriti’s discretion.

 7. How to Request a Refund or Cancellation

All refund or cancellation requests must be submitted in writing to:

📧 support@akritiophthalmic.com

Please include:

  • Full name
  • Contact number
  • Order number
  • Reason for refund/cancellation
  • Supporting documents (if applicable)

 8. Policy Updates

Akriti Ophthalmic Pvt Ltd reserves the right to modify this policy at any time.
Changes will be posted on our website with the updated effective date.

About Akriti Ophthalmic Pvt. Ltd.

🌍 Global Vision with Excellence

Akriti Ophthalmic Pvt. Ltd. was founded with a bold vision: to redefine ophthalmic care through innovation, compassion, and world-class manufacturing. Today, we stand as a global leader in the design, development, and export of advanced vision care and ocular rehabilitation solutions—proudly headquartered in Hyderabad, India.

With over two decades of clinical expertise and material innovation, our products reach patients and practitioners across continents, empowering better outcomes through precision engineering and ethical care.

🏭 State-of-the-Art Facility

Our integrated manufacturing campus is equipped with cutting-edge technology, cleanroom environments, and robust quality systems that meet international regulatory standards. From concept to commercialization, every product is crafted with meticulous attention to safety, usability, and global compliance.

👁️ Comprehensive Portfolio

Akriti’s offerings span a wide spectrum of ophthalmic and regenerative solutions, including:

  • Cornea, Glaucoma, Retina, Paediatric Ophthalmology, and Low Vision aids
  • Ocularistry, Contact Lenses, and Oculoplasty Products
  • Amniotic membrane-based wound care and prosthetic devices
  • Vision enhancement tools like i-Read™ Glasses, i-Safe™ Products, i-Wear™ Optical Frames and Lenses
  • Surgical instruments and accessories for ophthalmic procedures

Each product is born from a patient-centric ethos, shaped by clinical insight, and refined through rigorous testing—ensuring reliability, accessibility, and impact across diverse healthcare settings.

Global Presence

🌐 Trusted Worldwide. Engineered in India.

With an expanding footprint across Asia, the Middle East, Europe, and North America, Akriti Ophthalmic Pvt. Ltd.is proud to deliver world-class ophthalmic solutions to a global community of medical professionals and patients. Our robust export network and strategic partnerships ensure seamless access to high-quality, affordable, and clinically validated products—wherever vision care is needed.

From ophthalmologists and oculoplastic surgeons to leading hospitals and rehabilitation centers, Akriti’s innovations are trusted for their precision, reliability, and patient-centric design.

🤝 Global Engagement & Collaboration

Akriti actively participates in international exhibitions, fosters cross-border clinical alliances, and contributes to the global advancement of vision science and ocular rehabilitation. Our commitment to excellence transcends borders, empowering eye care professionals worldwide with tools that make a difference.

To explore our full portfolio and global initiatives, please visit www.akriti.org